Delivery

Every card is printed in the UK. Cards to UK addresses go by Royal Mail, and cards to Canada and Australia by international post. Standard UK delivery is included in every price, and you see the full price, delivery included, before you pay.

Where we post

• The UK. Cards posted for you, and packs and single cards sent to you.
• Canada and Australia. Cards posted for you only. Packs sent to you go to UK addresses only.

We don't post anywhere else yet.

Every card in your order that's sent to you at the same address travels together in one parcel, each card with its own envelope. The first card is £6.99 and each further card £3.49, delivery included, and a pack in the same parcel is £3.50 less.

A card is a low-value printed item, so the person you send it to shouldn't normally have anything to pay. Rarely, their country may charge an import tax or handling fee. That's set by their country, and we can't pay it for them.

What it costs

How long it takes

You see your pet's picture on your card before you pay. As soon as you've paid, we print your cards and post them within 2 working days.

• Standard delivery in the UK: usually 2 to 3 days after posting.
• Zoomies delivery in the UK: usually 1 to 2 days after posting.
• Canada and Australia: usually about 2 weeks (7 to 12 working days) after posting, without tracking.

These are Royal Mail's usual times, so we can't promise an exact day. Christmas post can sometimes take a day or two longer.

Choosing a date

When we post cards for you, you can choose a date for them to arrive by, up to six months ahead. We keep your cards safe and post them in time for that date, going by Royal Mail's usual times. We only offer dates we can still meet.

Christmas

For UK delivery by Christmas, order by Wednesday 16 December, or by Thursday 17 December with Zoomies delivery (Royal Mail 1st class). These go by Royal Mail's last recommended posting days. For Canada and Australia, order by Monday 30 November and Friday 20 November.

Tracking your order

We email you when your cards are posted, with a tracking link whenever there is one. You can see how your order is getting on at any time with Track an order.

If a card doesn't arrive

If a card hasn't arrived 10 working days after we posted it (25 working days for a card posted abroad), tell us and we'll reprint it and post it again, or refund it. Refunds and returns has the details. Please check every address before you pay, as we can't replace cards sent to an address that was given wrongly.